Terms of Service

Book My Rishikesh (“we”, “us”) is a travel concierge service based in Tapovan, Rishikesh, Uttarakhand, India. We arrange packages, wellness retreats, yoga programs, and individual experiences in and around Rishikesh. By using this website or making a booking, you agree to these terms.

A booking made on this site reserves your trip with a deposit, or with a flat starting deposit for flexible, custom-built trips. The exact amount is shown in rupees at checkout before you pay. On packages and retreats you may instead pay in full at the time of booking if you prefer. Your host then confirms the exact plan and the final all-inclusive price with you personally on WhatsApp before any further payment. The price you are told is the price you pay; your deposit always counts toward it.

Package prices shown are per person unless stated otherwise. Add-on experiences carry fixed prices shown before you book.

Online payments are processed by Razorpay. We never see or store your card or banking details. Everything is paid online, through this website. On packages and retreats you can reserve with a deposit and pay the balance later, or pay in full at checkout. If you paid a deposit, the balance is due online 72 hours before you arrive, and the payment screen shows you the exact date and time. No money is ever collected on arrival, by anyone. Yoga classes and sessions are paid in full at booking.

Cancellation terms are stated in full on our Cancellation Policy page, and they are the same for packages, retreats and yoga programs: you get back 100% of what you paid us if you cancel 7 or more days before arrival, 50% between 3 and 6 days, and nothing under 3 days, with a human review for genuine emergencies. Refunds are returned to your original payment method within 7 to 10 business days.

Two things beyond those windows, and that page states both plainly. The first is a limit. A booking made when your arrival is already less than 3 days away cannot be cancelled or refunded at all. It is non-refundable from the moment you pay, and you are told so at checkout before you pay.

The second runs the other way. If we cancel your trip, rather than you, everything you paid us is returned whatever the date. Weather and safety normally mean an activity is moved or delayed instead (see the section below on events outside anyone’s control), and that never costs you extra.

Gift cards are sold on this site in any amount from Rs. 500 to Rs. 50,000. We issue them ourselves (there is no third-party issuer), and they are a promise of credit against our own trips and classes, not a payment instrument you can use anywhere else.

They never expire. There is no expiry date on a Book My Rishikesh gift card, and there is no deadline by which it has to be used. A card bought today works in three years.

A gift card is redeemed into a Book My Rishikesh account, where it becomes credit. That credit goes towards the trip itself (a package, a retreat or a yoga class) and comes off what you pay when you book online. It is not applied to add-ons: a trek, a taxi, a scooty or a massage is paid alongside it in the usual way, and there is always at least Rs. 1 charged online so the payment can go through. If the trip costs more than the credit, the difference is paid normally; if it costs less, what is left stays in the account for next time. If you are holding dates to pay later, or we are still pricing a trip you designed yourself, tell your guide (host) before you pay and we will apply your credit for you.

Credit is not cash. A gift card, and the credit it becomes, cannot be exchanged for cash, withdrawn, resold, or moved to another person’s account once it has been redeemed. If you cancel a trip you paid for partly with gift-card credit, that part comes back to you as credit in your account rather than as money. The credit never left through your own bank, so there is nothing there for us to send back. Whatever you paid yourself goes back to the account you paid from (the same card, UPI or bank account) under the cancellation terms above, and where that route is closed to us we send it by bank transfer instead.

Look after the code, the PIN and the link. A gift card is claimed by whoever holds its code and PIN, or its share link. We cannot tell whether that is the person it was meant for, so please pass them on privately and only to them. We treat five wrong PINs as a sign something is wrong, and the card stops accepting its code and PIN at that point; message us and we will issue a fresh one. That does not switch off a share link, which is claimed in one tap without a PIN. The link is a far longer secret than six digits. So if you think a link has reached the wrong person, please message us rather than typing wrong PINs at the card: we will cancel it and make the value good to whoever paid. If the email goes missing, the person who bought the card can sign in to their dashboard with the email they bought it with and find it there, under Trips; as long as nobody has claimed it yet, its link is waiting with it.

If something goes wrong. If a gift card will not work, message us and we will look into it and put it right. We may cancel a card that has not yet been redeemed (if it was bought by mistake, or was not paid for honestly), and where we do, we make the amount good to the person who bought it: usually a replacement code for the same value, or money back where the payment can still be reversed. That is arranged by hand rather than automatically, so please give us a few days. Once a card has been redeemed into an account we can no longer cancel it, we cannot take back credit that has already been spent, and we are not responsible for a code, PIN or link shared with somebody it was not meant for.

Accounts are personal to you.

Some experiences (white-water rafting, trekking, waterfall visits, adventure activities) carry inherent risks that no operator can fully remove. Licensed local operators run these activities with safety equipment and briefings; by joining, you accept those inherent risks and agree to follow safety instructions. Tell us about medical conditions in advance, and we’ll shape the plan around them.

We arrange and coordinate your trip with care, and we stand behind our service. We aren’t liable for events beyond anyone’s reasonable control (weather, landslides, road closures, strikes, or acts of third parties), though we’ll always help you re-plan when they happen. Our total liability for any claim is limited to the amount you paid us for the affected booking.

Not being liable for the weather is not the same as keeping your money because of it: if conditions force us to cancel your trip rather than re-plan it, everything you paid us is returned.

Don’t misuse the site: no false bookings, no attempts to break or probe our systems, no scraping other guests’ data. We may suspend accounts that do.

These terms are governed by the laws of India. Any dispute falls under the jurisdiction of the courts of Uttarakhand, India.

If we update these terms, the new version applies from the date noted below. Material changes will be flagged to account holders by email.

Last updated: 23 August 2026