▸What's actually included in the price?
On a package: the trip itself (your host, the activities on the schedule, and getting you to them). Find Your Flow and Live Like a Local also include a hostel bed for every night; First Hello is a single day with no night in it. Meals aren't included on packages: you eat where you like and pay for it there. On a wellness retreat, everything is in: your room for the whole stay, all satvik meals every day, and the programme itself. The retreat pages list a few optional sessions you can book separately if you want them, and add-ons are the same: optional, each with a fixed price shown before you book. Nothing optional is ever added without you choosing it. The one thing to carry cash for is the Beatles Ashram gate: entry is included for Indian guests, and international guests pay Rs. 1,000 at the gate. Your host covers everything else there.
▸Is the stay included, or extra?
It depends on the trip. Find Your Flow and Live Like a Local include a hostel bed for every night, already in the price. And if you'd rather have a hotel room, we take the value of that included bed off the total first, so you only pay the difference. On a wellness retreat the stay is fixed and fully included: one property, the whole group together, nothing to choose and nothing to add. First Hello is a single day and has no night in it. On Build my trip nothing is assumed: you pick the nights and the room yourself.
▸Is food included?
On a wellness retreat, yes, all of it. Satvik breakfast, lunch and dinner every day, cooked for the group, with no extra ordering and nothing to settle at the end. On a package, no: your host points you at the cafés and the places locals actually eat, and you pay for your own food there. That's a deliberate choice. Half the pleasure of Rishikesh is eating your way along the river, and we'd rather not put you on a fixed menu for it.
▸What happens if the balance isn't paid in time?
Talk to us before the deadline rather than after it, and it very rarely becomes a problem. If the balance isn't paid by then we may have to release your dates, and what comes back to you at that point follows the same refund windows as any other cancellation, which is one more reason not to leave it late. A card that won't go through, a bank being difficult, a genuinely bad week: message your host and we'll work it out with you.
▸What's your cancellation policy?
Three windows, identical for packages, retreats and classes. Cancel 7 or more days before arrival and everything you paid us comes back. Cancel 3 to 6 days before and half comes back. Inside the last 3 days there's no refund. Those windows are counted in whole days on India's calendar rather than to the hour, so the day that falls exactly 3 days before you arrive is a half-refund day right through to midnight. The payment deadline sits inside that same day, at 2 PM India time. They are close neighbours, but two different lines, and we'd rather spell that out than have you discover it. Two things beyond that. If you book when your arrival is already inside that window, the booking is non-refundable from the moment you pay, and we tell you so at checkout rather than afterwards. And if we're ever the ones cancelling your trip, everything you paid comes back whatever the date. On the form it comes back in: money you paid on your own card returns to that card, usually in seven to ten business days, while anything paid with gift-card credit comes back as credit in your account. A gift card was bought on somebody else's card, and Razorpay can only refund the card that paid.
Read the full cancellation policy
▸Can I keep the trip private, just my own group?
Yes. Choose the private travel style at checkout and the day is yours alone: nobody else joining your rafting, nobody else sharing your host. It adds a flat surcharge for the whole booking rather than per person, because what you're buying is your host's undivided day, and that costs the same whether one of you turns up or six. The amount is shown before you pay.